![]() ^For certain destinations, service is currently suspended or will not provide written proof of delivery. Mails should not bear a non-Hong Kong return address or enclose any mail sent on behalf of other senders. Prior to mail posting, customers can click here to check for the “Overseas Post - Service Information by Destination” of the Post Office Guide. (Unless dangerous goods or prohibited item is found). If the mail fails the pre-assessment by the overseas customs authority, the mail item has not departed Hong Kong and is returned to the sender, the postage paid will be refunded. You may choose to purchase optional insurance for higher valued items.įor mail sending to or transiting via the destinations that have implemented EU's Import Control System 2 (ICS2), the submitted electronic customs declaration will be preliminarily assessed before departure. The maximum compensation amount is HK$320 plus the postage paid, with the exception of the registration charge. In the case of damage or loss to a mail item, we will compensate you in accordance with the Universal Postal Convention and its Regulations. Regarding the delivery status, customer can lodge mail tracing enquiry to our Mail Tracing Hotline on 2921 2211 or complete the enquiry form (Pos28B) which is obtainable at Hongkong Post website or any post office. Remark: The Certificate of Posting should be kept safety until confirmation of delivery. Under this situation, the sender must bear the responsibility for the losses incurred by non-compliance with relevant posting requirements. If Hongkong Post finds that the mail items belong to prohibited items, the mail items will be returned to the sender and the paid postage fee will not be refunded. commercial invoice, certificate of origin, health certificate, license, authorisation for goods subject to quarantine ) in the destinations. prohibitions, restrictions including quarantine, pharmaceutical restrictions, etc.) and the documents required (e.g. It is the sender's responsibility to enquire into the import and export regulations (e.g. ![]() Please refer to the "Post Office Guide" for details of prohibited and restricted items for respective destinations. For customer using EC-Ship Online Portal, download a Certificate of Posting from the platform within six months from the date of posting. ![]() Track-and-trace information is available only for destinations where the local postal administration concerned provides the required tracking information.įor posting of international registered items, use registration of barcode label and indicate it properly on the Certificate of Posting at the counter. Please see the information on "Postage Rates and Services - Section 8 : Estimated Delivery Time ( POS 15 Supplement)" for the estimated delivery time to different destinations. Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges. It will take 4 to 24 working days for air mail items to reach recipients, subject to flight availability, progress of customs clearance and aviation security check, etc. This service is ideal for important items which require special handling and processing. Registered Service is an optional service that requires signature on delivery. Members of the public could contact Hongkong Post enquiry hotline 2921 2222 direct if they have any doubts on the SMS received. Hongkong Post will not embed hyperlinks in the related SMS requesting for any personal information. Senders are required to provide a local mobile phone number that can receive SMS, so that if necessary they can receive messages issued by Hongkong Post on the requests by overseas customs authorities related to customs clearance of the mail items and take follow up actions. Please submit accurate electronic customs declaration for the customs assessment. Effective from March 1, 2023, the European Union (EU), Switzerland and Norway have implemented a new security and safety programme requiring all inbound and transit air mails containing goods to undergo preliminary pre-departure customs assessment at the origin of posting.
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